Conditions of purchase
The website with address www.workingonmyown.se is provided by Working On My Own Design Studio 79 AB with organization number 559375-1687.
These terms of purchase (“Terms”) apply when You as a consumer (“You/Customer/Customer”) make a purchase of a product on www.workingonmyown.se, unless otherwise agreed in writing between the parties. This Agreement is entered into between the Customer and Working On My Own Design Studio 79 AB, corporate identity number 559375-1687 (“Company/We/Us”). Detailed contact details and other information about the company are available on the website. The Terms and Conditions are only applicable to You as a consumer placing orders via the website.
1. Accept the Terms and Conditions
In order to make a purchase through the Company, the Client must accept the Terms and Conditions. By accepting the Terms, the Customer undertakes to comply with the Terms in their entirety, and acknowledges that the Customer has read the information on personal data and consented to the use of personal data and cookies in accordance with the Company’s Terms and personal data policy.
2. Company information
The content of this online store is provided, updated and managed by the following companies:
Company: Working On My Own Design Studio 79 AB
Address: Galoppvägen 14, lgh 1804, 170 67 Solna.
Organisationsnummer: 559375-1687
Customer service: info@workingonmyown.se
3. Definitions
In the Conditions, the terms below shall have the following meanings:
“Company” means Working On My Own Design Studio 79 AB with corporate identity number 559375-1687.
The Customer means the customer who purchases the Company’s goods.
Goods means the advertised goods to be supplied by the Company to the Customer.
Delivery Date means the date agreed between the Company and the Customer for delivery of the Goods to the Customer.
Purchase Price means the consideration agreed to be paid by the Customer to the Company for the purchase of Goods.
4. Eligibility
Customers must be 18 years or older to trade with the Company. Customer represents and warrants that all personal information Customer submits is true and accurate and that Customer is 18 years of age or older and is fully capable and competent to enter into and comply with these Terms.
5. Purchase agreement
A purchase agreement is concluded between the Customer and the Company when you have received an order confirmation by e-mail after placing your order. The order confirmation means that we have accepted the order and that a binding contract of purchase has been established. We always require an advance payment and for some contracts we may also grant partial payment.
6. Incorrect data
You as a Customer are responsible for the correctness of the order information provided (e.g. quantity, dimensions, colors and other choices). If You discover that the information provided is incorrect, or otherwise wish to change Your order, You must notify the Company immediately. The company always tries to accommodate customer changes but cannot guarantee this.
We reserve the right to correct any inaccurate information regarding price and delivery time afterwards. We reserve the right for unforeseen events, changes and deviations. This may include, for example, final sales, printing errors, price and exchange rates, design, range, colors and images.
7. Product information
We reserve the right that product images on the website do not always accurately reflect the actual appearance of the products. Color deviations may occur as product images on the Website do not always provide an accurate representation of reality. How the color in images is reproduced may depend on the type of monitor you have and its settings. Product packages may differ from those shown in the images on the website.
It is possible for you as a customer to contact us for a meeting where you will have the opportunity to look at the catalog with material and color options before ordering. Contact the Company to book a meeting for a catalog and material samples.
8. Terms of delivery
These terms of delivery apply to the sale by the Company of goods manufactured or otherwise supplied by the Company.
You as a customer have the possibility to customize your purchase and to buy custom-made goods. This means a longer delivery time, as our suppliers then manufacture the products to your specifications. The delivery time for special order products varies and to get an up-to-date delivery time you are always welcome to contact us.
If you order goods with different delivery times, we will deliver your order at one time. If the difference in delivery time exceeds four weeks, a free partial delivery within Sweden is included. If you want to arrange a partial delivery within four weeks, we can help you with this at an extra cost.
In case of partial payment, we will send the order only after the final payment has been made. Final payment must therefore always be received by us before delivery.
All shipments are pre-screened in the delivery confirmation email from the Company and notified by SMS, phone or email from the carrier. If you have not received notification from the carrier within a week of receiving the delivery confirmation email, please contact us to avoid the shipment being returned.
8.1. Delivery times
Please note that the delivery times we communicate on our website are estimates from our suppliers and are therefore subject to change. Keep in mind that custom-made products are made to order according to your specific wishes (for example, a chosen color of wood or similar) and it is only after the manufacturer receives your order that they can get back to us with an approximate delivery week. You will see the delivery time indicated on each product.
Extended delivery time
If delivery is delayed due to any of the circumstances set out in clause 19 or due to circumstances attributable to the Customer or if the Company has otherwise given notice under clause 8.4, the delivery time shall be extended by a reasonable period.
8.2. Delivery address
Delivery shall be made to the address indicated by the Customer.
8.3. Delivery charge
Shipping is included within Sweden to the following area/delivery options:
- Delivery to your doorstep or a selected room of your choice is included in Stockholm County. We hire a shipping company that delivers from the terminal to your home.
- Delivery to plot border/sidewalk within southern and central Sweden.
- In northern Sweden – is for customers to pick up at coastal warehouses (Umeå, Skellefteå, Luleå) or delivered home for an extra fee (price on request).
Delivery outside Sweden:
For delivery outside Sweden, please contact us for a quote (info@workingonmyown.se). We currently ship to all EU countries, with varying shipping costs depending on location. We aim to receive deliveries outside the EU whenever possible.
8.4. Notification of Delivery Delay
We always aim to deliver to you as quickly as possible. If the Company finds that the agreed delivery time cannot be met or if a delay in delivery seems likely, the Company shall immediately inform the Customer of this.
If the Customer finds that he will not be able to receive the goods on the Delivery Date or if a delay appears likely, the Customer shall immediately notify the Company.
The customer is entitled to change the delivery date and time no later than three working days before the existing agreed delivery time.
8.5. Changes in delivery rules
The Company may at any time amend these general delivery conditions. Such amendment will take effect four (4) weeks after the Company has sent the Customer notice of the amended provisions or otherwise informed the Customer of the amended provisions.
8.6. Failure to receive the Goods
If the Customer fails to take delivery of the goods at the agreed time of delivery, the Customer is nevertheless obliged to pay for them and an additional fee for any change of delivery date. In such case, the Company shall arrange for the storage of the goods at the risk and expense of the Customer. The company is entitled, if it so wishes, to cancel the purchase instead.
9. Transport damage
We are responsible for any damage caused during transportation or delivery to you as a customer. When you receive your delivery, it is your responsibility as a customer to check the goods for damage before signing for the delivery. Inspect the outer and inner packaging and cartons or other packaging that the goods came in. If the package or your goods are damaged, this should be noted directly on the delivery note and documented with pictures and text.
Photograph the following:
- Outer and inner packaging
- Accompanying bill of lading from the carrier
- The goods you received
Describe your case and email the photos together with your order number to info@workingonmyown.se within 24 hours of receiving the goods. This helps us to deal with your case faster.
We must report the damage to the transport company within 1 – 3 days. Therefore, you must report the damage to us within this period. Any product that we consider damaged during transportation will be replaced free of charge as soon as possible. Keep the original packaging in which the goods were delivered. The product must not be used until further notice.
10. Warranty
All products are covered by a two (2) year quality guarantee. The guarantee is valid from the moment the goods are handed over to the Customer. The warranty covers material and production defects.
The warranty does not cover damage caused indirectly or as a result of the use of the product. The warranty does not cover normal wear and tear, scratches, nicks, bumps or damage caused by impact or accidents.
Variations in texture and color shades of natural materials (oak, ash, etc.) will not be treated as quality defects of the product.
The warranty does not cover goods that have been stored, assembled or installed incorrectly, used incorrectly or inappropriately, altered or cleaned with incorrect cleaning products.
The guarantee does not apply if the products have been placed outdoors or in a humid environment, and if the quality defects of the product have been caused by uneven premises in which the furniture is installed (incorrect alignment of floors or walls).
11. Right of withdrawal
When a product is purchased via the Website, a customized product is created specifically according to the Customer’s wishes. The product is thus custom-made. Since the ordered goods have a clear personal character, created only for the Customer at the time of purchase, based on the Customer’s wishes at the time of order, there is no possibility of withdrawal after delivery, in accordance with Chapter 2. Section 11 of the Distance Contracts Act. For more information on a specific product, you are always welcome to contact us.
12. Amendment and cancellation
If you wish to cancel an already completed order for a special order item, we will of course help you to cancel your purchase as far as we can. You must contact us within 3 working days of placing the order to ensure that your order has not been processed by the manufacturer and that the product has not started production. In some exceptional cases, it may be possible to cancel the purchase even after three working days, but only if we can cancel the purchase with the manufacturer, which we cannot guarantee. If we incur costs by canceling the order after production has started, we reserve the right to deduct 20% of the amount to be refunded.
13. Liability for errors or omissions
Defects or deficiencies in the delivered goods only give the Customer the rights set out below.
13.1. Error or deficiency
‘Defect’ means a defect relating to the manufacture or composition of the goods. Defect means that the goods delivered do not correspond to the agreed quantity.
13.2. Replacement or additional delivery
In the event of a fault or defect, the Company undertakes to replace the goods, in whole or in part, or to make a supplementary delivery, at its discretion.
13.3. Notification of errors or omissions
The company is only responsible for faults or defects that existed at the time of delivery. In the case of defects in the packaging and defects that are otherwise visible to the Customer, the Company shall only be liable if the Customer notifies the Company in writing of the defect within two (2) days of the day on which the Customer received the goods. However, in the case of damage in transit, defects shall be notified immediately in accordance with paragraph 9.
13.4. Responsibility of the company
The company is not liable for faults or defects caused by:
- defects in the storage or handling of the goods at the customer’s premises
- normal deterioration of the goods
- changes to the goods made by the Customer
- inadequate logistics practices of the Customer (such as, but not limited to, the “first in, first out” principle).
14. Prices and invoicing
The price of the goods shall be the price stated in the Company’s price list in force on the date of the order when ordering for delivery.
All prices are given in Swedish kronor (SEK) including Swedish VAT for private individuals. The VAT rate is twenty-five percent (25%). Possible shipping costs will be added, depending on the delivery address. See the section on delivery and charges. Installation of the product is not included in the price.
15. Payment
When you place an order on our website for an item made to your specific requirements, it is a special order. For special orders, we apply prepayment. You need to pay the total order value before we activate the order and order your goods from the manufacturer.
Payment can be made either by bank transfer or to our bankgiro number 58521170. Enter your order number as the reference number on the payment.
An order confirmation with payment details will be sent to you by email.
16. Order confirmation
Once you have ordered your goods, a confirmation email will be sent to the email address you provided at the time of purchase confirming that we have received your order. The Order Confirmation is your proof of purchase, which you may need to present upon delivery of your goods or in the event of a complaint.
17. Complaints and rights of complaint
If You, as a Customer, consider that there is a defect in the ordered goods that have been delivered, You shall without undue delay and as soon as You become aware of the defect – complain to the Company. If there is a defect in the product, we have the right to try to correct the defect or replace the product.
Complaints must be made no later than three (3) years after delivery but should be made within a reasonable time from the discovery of the defect. Complaints made within two months of delivery are always considered to have been made within a reasonable time.
The right of complaint applies to original defects, not to defects resulting from negligent handling, accidents, handling errors, wear and tear or failure to follow installation and maintenance instructions.
Complaints are handled by email to info@workingonmyown.se or by post addressed to Galoppvägen 14, lgh 1804, 170 67 Solna. We ask you to send the order number, your contact details, the product concerned, pictures and a detailed description.
In the event that the Parties cannot reach an agreement acceptable to the Customer, the Customer has the possibility to submit a complaint for dispute resolution via the European Commission’s online platform. The application is online via the link: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=SV
If results cannot be achieved as described above, a dispute has arisen. To have such a dispute examined, you as a Customer (only a natural person who is a consumer) can turn to the Swedish National Board for Consumer Disputes, Box 174, 101 23 Stockholm or www.arn.se.
We are not responsible for damage to the product caused by careless handling or failure to follow the installation and maintenance instructions. The packaging should be saved and documented with a picture.
If you have received a faulty product, we will replace the product with the correct one. We pay for the return shipping in case of a complaint about a faulty product.
18. Intellectual property rights
18.1. Use of intellectual property rights
Patents, trademarks, design registrations, copyrights and other intellectual property rights relating to goods marketed by the Company are the property of the Company or another party with whom the Company has a distribution agreement or an agreement to use such rights. The Customer does not acquire any right to any such patent, trademark, copyright or other intellectual property right relating to the goods and the Customer’s right to use the Company’s or the Company’s contractors’ intellectual property rights is limited to a right to market and sell the goods under the trademarks and in the packaging and using the copyrights specified by the Company.
18.2. Restrictions
Should the Company’s contracting parties impose further restrictions on the Company in respect of the use of such contracting party’s intellectual property rights, the Customer shall comply as soon as the Company notifies the Customer in writing of such restrictions.
19. Force majeure
We will always do everything in our power to ensure that you as a customer get your product delivered. However, we cannot accept responsibility for delays resulting from extraordinary events or circumstances beyond our control that we could not reasonably foresee or overcome without significant financial loss.
19.1. Circumstances beyond the party’s control
The following circumstances shall be deemed to constitute grounds for relief if they prevent the performance of the contract and the party shall not be obliged to take steps to avoid or overcome the consequences thereof:
19.2. Exempting circumstances
War, strike, insurrection or riot, natural disaster, pandemic, blockade, intervention by a public authority, fire, mobilization or unforeseen military call-up of a similar magnitude, requisition, seizure, explosion, boycott and other force majeure-like circumstances affecting delays in suppliers and/or delivery, currency restrictions, export or import restrictions, general shortage of goods, scarcity of means of transport, labor disputes including conflicts at one’s own workplace, restrictions in terms of motive power, failure or delay in deliveries from subcontractors or suppliers of raw materials caused by any of the above-mentioned grounds for exemption or loss of raw materials during transport to any of the Company’s facilities and any other circumstance beyond the control of the party; all provided that the party could not control such circumstance, and that the effect of the circumstance on the performance of the contract could not be foreseen at the time of the conclusion of the contract.
